topic Re: Calling home from Italy in Get Support

Calling home from Italy

Matthew8702 — Sat, 21 Sep 2024 16:58:12 GMT

I have some international calling minutes.

I will be in Italy for a vacation. Will I be able to use my phone to call home from there? It's a Samsung S10e.

I don't know how to change sim cards or things like that

Re: Calling home from Italy

slusagm — Sat, 21 Sep 2024 17:04:32 GMT

no, you can't. Those long distance mins are to used to call from Canada to other countries.

to call from Italy back Canada, maybe use those voice app like WhatsApp or FaceTime

Re: Calling home from Italy

Handy1 — Sat, 21 Sep 2024 17:10:26 GMT

@Matthew8702 Sorry PM only has roaming in the US with roaming add on . Those international mins you have are only for calling abroad from Canada only . Your best to get local pre paid SIM card in Italy for your trip away

Re: Calling home from Italy

Nezgar — Sun, 22 Sep 2024 02:48:06 GMT

@Matthew8702 wrote:
I have some international calling minutes.
I will be in Italy for a vacation. Will I be able to use my phone to call home from there? It's a Samsung S10e.
I don't know how to change sim cards or things like that

As others have already mentioned, your Public Mobile service will not work at all outside of Canada or USA, so you will not be able to use Public Mobile at all in Italy.

Since the Samsung S10e does not support eSIM, you will need to either rely on Wi-Fi connectivity when available, or look into an alternate provider & SIM to use in Italy. For Wi-Fi, you can sign up for a VoIP calling app like TextNow or Fongo Mobile before you go and make calls with a temporary Canadian number anywhere you have Wi-Fi.

Also, you can look into a roaming SIM provider like FlexiRoam that also offers physical SIMs they can mail to you in Canada before leaving for the trip, on top of their usual eSIM offerings. That way you can put their SIM in your phone before you go and have it work when you land, instead of having to sort that out once you arrive.

Good luck!

Re: Calling home from Italy

Matthew8702 — Sun, 29 Sep 2024 13:59:39 GMT

Thanks. This is helpful. We'll get a TIM sim in Italy.