topic Re: lost SIM, how to replace with new SIM with same tel no? in Get Support

lost SIM, how to replace with new SIM with same tel no?

xxxxxxxxxxxxxxx — Sat, 21 Sep 2024 11:24:12 GMT

My phone was taken and along with it the SIM card. I would like to continue my subscription and telephone no with Public, If I buy a new e SIM for a new phone how do I keep my old tel no?

Thank you,

William

Re: lost SIM, how to replace with new SIM with same tel no?

Handy1 — Sat, 21 Sep 2024 11:38:35 GMT

@xxxxxxxxxxxxxxx Once you have new SIM card in hand log into your account go to profile page and sim swap the number like this . Can get one from Telus / Koodo store or order from Amazon .

SIM SWAPPING profile tabs

This. An also be done in the PM app too , but if you cannot log in ask support to sim swap it for you and you will keep same number and plan

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost SIM, how to replace with new SIM with same tel no?

BKNS27 — Sat, 21 Sep 2024 13:52:51 GMT

@xxxxxxxxxxxxxxx

On the PM app, login to your account and on the Account tab>Change Your Card and enter the new SIM card number.