rate change

Marie-J — Sat, 21 Sep 2024 02:40:33 GMT

Can someone tell me why my monthly rate has increased without warning or notification. Whatever rewards I had, I lost everything.

PM customer since 2018, not impressed

Re: rate change

slusagm — Fri, 20 Sep 2024 23:04:12 GMT

there was announcement. PM has ended the old rewards system. But you still earning rewards with Public Points. That was back in May

Re: rate change

softech — Fri, 20 Sep 2024 23:08:03 GMT

@Marie-J

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: rate change

computergeek541 — Fri, 20 Sep 2024 23:19:16 GMT

topic rate change in Get Support

rate change

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Re: rate change