topic Re: Transferring my number in Get Support

Transferring my number

slobbybobby — Sun, 22 Sep 2024 17:15:15 GMT

I’m having trouble transferring my number

Re: Transferring my number

Sansan — Fri, 20 Sep 2024 19:33:45 GMT

@slobbybobby ok, could you elaborate more? What is the trouble? Are you transferring to or away from Public Mobile?

Re: Transferring my number

slusagm — Fri, 20 Sep 2024 19:37:12 GMT

transfer in or out? you need to tell us more

Re: Transferring my number

hTideGnow — Fri, 20 Sep 2024 19:41:57 GMT

HI @slobbybobby

assuming you are porting your number from another carrier into PM, just want to confirm if you have provided the account number of your old carrier? is the line and account with the old carrier still active? and did you get a text from the old carrier, did you reply YES?

If you did all above, can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot , then the port was not done

For porting in only, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Transferring my number

slobbybobby — Fri, 20 Sep 2024 20:57:32 GMT

public is telling me I cannot port my number over from Koodo pre paid

Re: Transferring my number

slobbybobby — Fri, 20 Sep 2024 20:57:47 GMT

so I want to cancel my account

Re: Transferring my number

slusagm — Fri, 20 Sep 2024 20:59:06 GMT

Koodo and PM are both owned by Telus, so you can port for sure. Just the steps is different

from Koodo Prepaid, you need to get a temp. number (net new) first, then ask PM to manual bring the number over.

So, you don't have to cancel, activate new number first.

Re: Transferring my number

hTideGnow — Fri, 20 Sep 2024 21:01:56 GMT

HI @slobbybobby

don't cancel the account. I think the agent just not explained clearly. Any account with Koodo and Telus can be ported into PM as effectively they are all the same Telus company

But with Koodo prepaid account, you don't request porting during the activation. You will need to activate with a new number first. After the account is setup and working, you can then submit the ticket with PM agent and they will simply move the number over.

Re: Transferring my number

slobbybobby — Fri, 20 Sep 2024 21:30:41 GMT

we did activate with a new number. we then called in to the porting agent and she said it wasn't possible???

Re: Transferring my number

slobbybobby — Fri, 20 Sep 2024 21:32:50 GMT

we did do that and when we spoke to the agent at PM to port the number she said it wasn't possible !!

does anyone know what they are doing anymore in these companies !!

such a hassle

Re: Transferring my number

slusagm — Fri, 20 Sep 2024 21:35:21 GMT

did you open ticket or call that porting team? I think you need to open ticket in your case

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring my number

slobbybobby — Fri, 20 Sep 2024 21:37:22 GMT

called porting team

Re: Transferring my number

slusagm — Fri, 20 Sep 2024 21:44:06 GMT

submit ticket , they can bring the line in if you submit ticket