topic Re: not able to reset email - in Get Support

not able to reset email -

Camille71 — Fri, 20 Sep 2024 17:17:20 GMT

I am trying to get into my account - I forgot what email address I used and it is sending the verification to the email which I can't access, I need to get in asap to pay my bill, I am getting no where with the chat box, I can't open a ticket

Re: not able to reset email -

Meow — Fri, 20 Sep 2024 17:21:19 GMT

If you cannot log in to your account you have to open a Ticket so agent can help you out.

In chatbox type 'ticket' and follow prompts, answer questions until you are presented with a link to open a Ticket.

You can modify where 2FA goes and select to receive it by SMS to your phone.

Re: not able to reset email -

Handy1 — Fri, 20 Sep 2024 17:20:46 GMT

@Camille71 You can also purchase a voucher from shoppers drug mart and load the funds *611 but here’s a direct link for support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not able to reset email -

eddieO — Fri, 20 Sep 2024 17:22:10 GMT

@Camille71, the link below will ask for your mobile number and will send an email to your account. If your phone has email notifications turned on you should see a new message arrive

https://eversafe.id.telus.com/user/forgotemail

The other option is to contact a CS agent but they will be asking verification questions.

To open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: not able to reset email -

hTideGnow — Fri, 20 Sep 2024 17:28:38 GMT

hi @Camille71

if you need to pay now, get a voucher from Shoppers Drug Mart and then you can load the voucher by calling 1-855-4PUBLIC

but if you want to login My Account, you will have to message support with the link above

Re: not able to reset email -

Camille71 — Fri, 20 Sep 2024 17:42:46 GMT

Thank you, I will do that. I still need access to my account so I sent message to customer support