topic Re: Multiple deductions from my Account in Get Support

Multiple deductions from my Account

Ampeawa — Fri, 20 Sep 2024 16:05:33 GMT

please I changed my subscription and I paid for it but it seems they have deducted the money multiple times

Re: Multiple deductions from my Account

hTideGnow — Fri, 20 Sep 2024 16:17:57 GMT

if you see it only on the credit card, it could be just pending charges and they will be dropped after couple days

but if you are pretty sure they are posted charges, then ask support gent to check.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple deductions from my Account

BKNS27 — Fri, 20 Sep 2024 16:38:29 GMT

@Ampeawa

If you changed your Subscription and clicked on change NOW then you would have paid for the old plan plus the new plan. Unfortunately the old plan is not prorated so no refund on unused days.

If you clicked on changing the plan on your NEXT RENEWAL DATE then the old plan will end and the new plan will continue and no extra charges.