topic Acc suspected unexpectedly in Get Support

Acc suspected unexpectedly

golodv — Fri, 20 Sep 2024 15:25:15 GMT

Hi there.

Today should be auto top up, but it did not happened. And service stopped.

No problem with card for auto top up. I checked.

What should I do next?

hTideGnow — Fri, 20 Sep 2024 15:26:48 GMT

yes, autopay will fail sometimes. In such case, you need to make a manual payment

login again using Incognito/private/secret mode on your browser. See if there is a button Pay and Resume service. Click and pay

Meow — Fri, 20 Sep 2024 15:46:23 GMT

If autopay did Not work for you for whatever reason try adding funds manually and then force payment.

golodv — Fri, 20 Sep 2024 15:52:26 GMT

Sorry, I can not find button Pay and Resume. I changed my payment card and have no clue what will be next. But still no service.

golodv — Fri, 20 Sep 2024 16:08:21 GMT

Where I can find public mobile account PIN? I have no SIM

hTideGnow — Fri, 20 Sep 2024 16:23:16 GMT

did you try using the PM app? see if you have such button on the app

softech — Fri, 20 Sep 2024 16:25:02 GMT

you can make a manual payment on the the following page. Load enough funds and account should renew itself
https://myaccount.publicmobile.ca/en/account/payment/funds/card

And if you need to reset your account PIN, please use this link
https://myaccount.publicmobile.ca/en/account/reset/pin

golodv — Fri, 20 Sep 2024 16:37:21 GMT

Yes, I used it, but I did not find such button there. I will try to use links maybe.

golodv — Fri, 20 Sep 2024 16:40:57 GMT

Thank you! Its really helped.