topic B1 error in Get Support

B1 error

gurjitc — Fri, 20 Sep 2024 15:09:21 GMT

i recently upgraded my phone plan, the call function is now not working. i am able to receive texts but when someone tries to call me they get a 1B1 error. how can i fix this?

Re: B1 error

Handy1 — Fri, 20 Sep 2024 15:12:41 GMT

@gurjitc Try rebooting the phone if you haven’t already see if that helps at all and be sure to dial 1 infront if the contact . If still no dice

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: B1 error

hTideGnow — Fri, 20 Sep 2024 15:15:58 GMT

hi @gurjitc it would be helpful for you to provide us more info to properly help you with your issue

it suspect it is a incompatible phone issue. what phone you have?

try changing to 3G network on your phone's network mode and see if it helps

please report us back

Re: B1 error

eddieO — Fri, 20 Sep 2024 15:18:38 GMT

@gurjitc are you able to call out? Are you able to call your cell number from another phone (not the same person that is getting the error message already), this could help confirm if the issue is on their end or on yours

Re: B1 error

gurjitc — Mon, 23 Sep 2024 14:25:57 GMT

i have an iphone 12. definitely not a phone issue because i have been with public since i had this phone. 3G does not work either

Re: B1 error

gurjitc — Mon, 23 Sep 2024 14:28:50 GMT

i am unable to call others as well.

Re: B1 error

eddieO — Mon, 23 Sep 2024 14:31:54 GMT

@gurjitc, I would definitely contact a CS agent (if you haven't already done so) to get this fixed as quickly as possible, sounds like something on their end. To open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)