topic Re: email change in Get Support

email change

naturelover — Fri, 20 Sep 2024 03:04:37 GMT

My shaw email to log in to my account is now disabled as I changed to telus so how do i accesss my account as all links go to the email that i dont have access to anymore

Re: email change

Chalupa_Batman — Fri, 20 Sep 2024 02:56:06 GMT

Hey @naturelover

Super easy. See that little chat box in the bottom right corner? Just click on it and enter Customer Service Agent. Follow the prompts and you can create a ticket to get a CS Agent to help change your email address. And CONGRATS on getting Telus!!

Re: email change

softech — Fri, 20 Sep 2024 03:07:47 GMT

@naturelover

you likely dont need support to help. The email address you use to login My Account is just a user id to PM EverSafe. You can still use it to login and then get the 2FA code via SMS

once you are in , you can then update the email address to a working one yourself. Just go to Profile page, click Manage EverSafe ID and you can update it there

https://myaccount.publicmobile.ca/en/account/my-profile

Just in case you really cannot login, you will need to message support and they can update the email login for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: email change

naturelover — Fri, 20 Sep 2024 04:30:53 GMT

it says invalid email so i cant get in. im not techy so ive been trying everything, i miss talking to real people

Re: email change

naturelover — Fri, 20 Sep 2024 04:32:49 GMT

ok im waiting for response now. it took me awhile with all the chat stuff that comes out of the bot is confusing