topic Account Put on Hold for No Reason! in Get Support

Account Put on Hold for No Reason!

Sharlee — Thu, 19 Sep 2024 16:16:12 GMT

My account was inactivated yesterday stating that it had not been paid this month. However, after checking with my bank, the payment transaction did go through and was posted as usual this month, so there is no reason for it!

Re: Account Put on Hold for No Reason!

Handy1 — Thu, 19 Sep 2024 16:17:34 GMT

@Sharlee Maybe try to reboot the phone is you haven’t already see if that helps , if still no luck

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Put on Hold for No Reason!

hTideGnow — Thu, 19 Sep 2024 16:18:06 GMT

HI @Sharlee

if you login My Account, it shows on hold? and you have a button about Pay now and resume service?

When was the last payment date showing on My Accont? (Check at Payment page)

if you need support agent to confirm what was wrong, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Put on Hold for No Reason!

Sharlee — Thu, 19 Sep 2024 18:20:45 GMT

I will try that - thank you!