topic payment processed account on hold in Get Support

payment processed account on hold

jordanfleming — Thu, 19 Sep 2024 15:37:13 GMT

for some reason my payment was not processed yesterday and my account was put on hold, payment is now listed as processed on credit card but account still on hold.

i do not was

Re: payment processed account on hold

Sansan — Thu, 19 Sep 2024 15:39:55 GMT

@jordanfleming does your phone work for calls and texts? Restart your phone.

If so, you can ignore any messages it will update itself soon.

Re: payment processed account on hold

hairbag1 — Thu, 19 Sep 2024 15:40:51 GMT

@jordanfleming

are your PM features (talk/text/data) working as expected ?

Re: payment processed account on hold

hTideGnow — Thu, 19 Sep 2024 15:41:02 GMT

hi @jordanfleming

try reboot the phone and see if service is working

you can also use another phone to call 1-855-4PUBLIC and confirm your account status

Re: payment processed account on hold

jordanfleming — Thu, 19 Sep 2024 15:46:05 GMT

no calling/data or texting, restarted phone no change

calling just tells me to make a payment to fix issue

Re: payment processed account on hold

jordanfleming — Thu, 19 Sep 2024 15:46:43 GMT

nothing works, restarting did pothing

Re: payment processed account on hold

Handy1 — Thu, 19 Sep 2024 15:51:06 GMT

@jordanfleming

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437