topic Re: Ported number eSIM activated but no network bars showing can make calls through in Get Support

Re: Ported number eSIM activated but no network bars showing can make calls through

Tipapoute — Thu, 19 Sep 2024 09:57:55 GMT

Did you ever get solution to this, I have exact same problem. I am about to run out to buy a physical SIM

Re: Ported number eSIM activated but no network bars showing can make calls through

softech — Thu, 19 Sep 2024 11:01:09 GMT

@Tipapoute

what phone do you have? Android or iPhone?

you see the eSIM installed on the phone?

the eSIM not connected to the network at all ? Tried Reset All Networks?

Re: Ported number eSIM activated but no network bars showing can make calls through

Tipapoute — Thu, 19 Sep 2024 11:52:08 GMT

iphone

Please refer to other topic RE: Ported number eSIM activated but no network bars showing can make calls through

It is exactly the same symptoms and if you can reply to that other topic, it would help

Re: Ported number eSIM activated but no network bars showing can make calls through

softech — Thu, 19 Sep 2024 11:57:37 GMT

@Tipapoute some got this resolved by buying a new eSIM via the app (supposed to be free or.you can ask support for reimbursement)

To rebuy new eSIM for FREE, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

(if you cannot login My Account because of 2FA, click Didn't Receive Code or Resend Code and then click Send Email to receive the code via email)

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.