topic Re: Multiple Charges to Credit Card in Get Support

Multiple Charges to Credit Card

RxBoy — Thu, 19 Sep 2024 01:57:17 GMT

Hello Public Mobile Community.

In August 2024, I thought there was a problem with my credit card which would affect the automatic monthly billing to my account. I received a text message from Public Mobile stating that services would be cancelled if payment was not made. In response, I immediately did a Top-Up payment online.

I also double-checked the existing credit card details in my Public Mobile profile. They were correct. I assumed that the Public Mobile text was sent to me in error due to a timing issue. Therefore, for August, I expected to see 2 charges to my credit card account. One for the automatic monthly renewal, and one for the Top-Up payment.

Upon reviewing my credit card statement today, I was surprised to see 3 charges from Public Mobile in August. It looks like there is one automatic monthly renewal, plus two Top-Up payments. This would mean that my account would be paid up for the August, September and October billings. However, It doesn't seem clear in my Payment History that this is indeed the case.

Would you be able to look at my Public Mobile account to see if 3 months of payment have been received?

Thank you very much for your help.

Re: Multiple Charges to Credit Card

computergeek541 — Thu, 19 Sep 2024 01:59:00 GMT

The message forum is mainly only read by other customers. To get an overcharged fix, only a customer support agent would be able to help. Please open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Multiple Charges to Credit Card

hTideGnow — Thu, 19 Sep 2024 02:00:43 GMT

HI @RxBoy

so, sound like they are all posted charges? and the Payment history on My Account show only one?

you probably need to ask support agent to check and sort it out. please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple Charges to Credit Card

RxBoy — Thu, 19 Sep 2024 02:08:57 GMT

Thank you so much for your help. It is very much appreciated.