topic Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q in Get Support

2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use")

dayton_604 — Thu, 19 Sep 2024 02:09:18 GMT

Hi just activated 3 lines today.

The first two activated quickly, 3rd is wacky .

Currently I cannot log in. I input my email and password, then the special code, then after nothing happens.

Second issue:

In the app it says I still have to finish activating.

It asks me to input the SIM # which I do, then it says its already activated and I cannot go any further.

It has been 4.5 hours since I activated this line and nothing works. (data/text/calls)

Any input on this SIM card issue? Or should we give it more time ?? I tried to reset network settings with no improvement.

(It's not a phone issue as another SIM works on that phone. )

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

BKNS27 — Thu, 19 Sep 2024 01:08:23 GMT

@dayton_604

I hope you used 3 different email addresses for the 3 lines because only 1 account/1 email address.

If you did then you can contact the Porting Department by phone. I will pm you the number.

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

hTideGnow — Thu, 19 Sep 2024 01:09:23 GMT

hi @dayton_604

with your second issue, you are using the app? try uninstall and reinstall the app

For activation problem, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

dayton_604 — Thu, 19 Sep 2024 01:09:47 GMT

I used 3 different emails, correct.

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

computergeek541 — Thu, 19 Sep 2024 01:10:42 GMT

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

computergeek541 — Thu, 19 Sep 2024 02:23:47 GMT

@dayton_604 wrote:
It asks me to input the SIM # which I do, then it says its already activated and I cannot go any further.

As it won't proceed further into the activation, please double check the SIM card number. If it stil isn't being accepted, this SIM card has been used before and you'll need a new/replacement SIM card.

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

computergeek541 — Thu, 19 Sep 2024 02:27:51 GMT

@BKNS27 wrote:
@dayton_604
I hope you used 3 different email addresses for the 3 lines because only 1 account/1 email address.
If you did then you can contact the Porting Department by phone. I will pm you the number.

Please do not direct customers to the number porting team for issues that aren't related to number porting.

topic Re: 2 issues. Cannot log-in and new activation set-up issue (&quot;SIM card already in use&q in Get Support

2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use")

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q

topic Re: 2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use&q in Get Support