topic Re: Cancel subscription in Get Support

Cancel subscription

Agam29 — Tue, 17 Sep 2024 19:17:43 GMT

I was looking for 2nd line. Someone recommended public mobile is the bets option. I paid last week, esim option. Cant activate as public app does not work on my android phone. Want to cancel service. No way to reach out. Can someone please help.

Re: Cancel subscription

hTideGnow — Tue, 17 Sep 2024 19:26:43 GMT

hi @Agam29

what Android phone you have? the esim should work. The esim installed and showed up? it shows active on your phone?

Whether you want to cancel or ask support agent to help with the esim situation, you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription

BKNS27 — Tue, 17 Sep 2024 20:43:45 GMT

@Agam29

What is the make and model of your phone?

Is it a Canadian or USA version phone?

Re: Cancel subscription

Agam29 — Thu, 19 Sep 2024 00:15:31 GMT

It's Canadian. But please cancel my service, unsubscribe me from monthly recurring payments and refund my deposit.

Re: Cancel subscription

hTideGnow — Thu, 19 Sep 2024 00:19:17 GMT

@Agam29 wrote:
It's Canadian. But please cancel my service, unsubscribe me from monthly recurring payments and refund my deposit.

HI @Agam29

you have to understand you are just talking to customers like you in this forum., we cannot do anything

you have to follow my advise above to ask support agent to help to either activate or refund.

Again, this is the link you need to message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437