topic Re: Activation in Get Support

Activation

E2011104 — Wed, 18 Sep 2024 22:37:06 GMT

So i goofed up and did the port at activation. I see my Rogers sim has now gone dead but I'm not getting anything on Public. Because I did the port as part of the activation do I need to wait the 5 hours for the port to complete .... do i not get a temp number if I port in activation

Re: Activation

hTideGnow — Wed, 18 Sep 2024 21:24:19 GMT

hi @E2011104

did you get a text from Rogers and you replied Yes?

Sound like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Activation

E2011104 — Wed, 18 Sep 2024 21:25:41 GMT

Thanks .... yes the request came through from Rogers and I replied Yes. Looks like the esim loaded as well

Re: Activation

Chalupa_Batman — Wed, 18 Sep 2024 21:48:24 GMT

@E2011104 wrote:
Thanks .... yes the request came through from Rogers and I replied Yes. Looks like the esim loaded as well

Hey @E2011104 Is your phone working now?

Re: Activation

E2011104 — Wed, 18 Sep 2024 22:00:01 GMT

Apparently porting was successful but I'm still dead. Perhaps the provisioning and esim download didn't work properly

Re: Activation

hTideGnow — Wed, 18 Sep 2024 22:01:40 GMT

hi @E2011104

if a sim provisioning issue, just message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Chalupa_Batman — Wed, 18 Sep 2024 22:07:22 GMT

Hey @E2011104

If you've used an eSIM, go into your eSIM settings and confirm you've place Public Mobile eSIM as your primary. If it's not set as your primary, then do so and then reboot. Even though it can take up to 2 hours for the number to come across, usually once your other provider is no longer working, the port should have gone through. If that doesn't work then please use @hTideGnow phone number they sent to your private mailbox top right corner.

Re: Activation

hTideGnow — Wed, 18 Sep 2024 22:12:13 GMT

hi @E2011104

add to what @Chalupa_Batman said, if you have iPhone, make sure Turn on this line is toggled on. And remove Rogers sim card if it is physical

you can also Reset Network Settings and try again

If you messaged support agent, they will reply via the Community inbox