topic Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx in Get Support

unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ChristinaYin1 — Wed, 18 Sep 2024 21:47:33 GMT

My account under email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is locked, and try all the way provided by public mobile. this email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is only registered for the purpose of unlock the account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, because I can not send private message without login.

Thx

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ChristinaYin1 — Wed, 18 Sep 2024 21:46:42 GMT

I am thinking to kiss public mobile out of my plan, the service is so bad and the support is only by AI that is why it is so cheap. No support, No service

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

hTideGnow — Wed, 18 Sep 2024 21:46:50 GMT

hi @ChristinaYin1 support is easy with PM and rhoe agents are nice. All you need is to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Chalupa_Batman — Wed, 18 Sep 2024 21:46:57 GMT

Hello @ChristinaYin1

Please remove your email information. These are not private forums and are public.

To reach a CS Agent, please do the following.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ChristinaYin1 — Wed, 18 Sep 2024 21:47:52 GMT

There is error pop up and i am not allowed to send message.

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ChristinaYin1 — Wed, 18 Sep 2024 21:50:15 GMT

https://widget.telus.tiia.ai/publicmobile/publicmobile.html this link is super trash, the answer is so limited that this AI can only know the limited words

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

hTideGnow — Wed, 18 Sep 2024 21:52:51 GMT

hi @ChristinaYin1

try this link again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if error, please post screenshot

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ChristinaYin1 — Wed, 18 Sep 2024 21:55:11 GMT

but in the private message, i am not allowed to post my account, how public mobile can unlock my account?

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ChristinaYin1 — Wed, 18 Sep 2024 21:56:44 GMT

Is all the service AI? no really person? how can i cancel my plan without login account

Re: unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

hTideGnow — Wed, 18 Sep 2024 21:58:15 GMT

hi @ChristinaYin1 not all AI

if you use the link I provided above, real person will answer and you can ask them to help unlock account, or remove credit card so it won't renew again