topic Re: Help please!! in Get Support

Help please!!

Lorbethmac — Wed, 18 Sep 2024 21:33:09 GMT

I just put my SIM card in and tried making calls for the first time and it calls the other phone and rings but when the person answers it says call failed. Help please.

Re: Help please!!

hTideGnow — Wed, 18 Sep 2024 21:39:27 GMT

hi @Lorbethmac does data work? can you receive incoming calls?

try reboot the phone once more and test

If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help please!!

Chalupa_Batman — Wed, 18 Sep 2024 21:46:07 GMT

Hello @Lorbethmac

A couple of things. Try taking out the SIM card and reboot the phone, then insert the card again. Reboot again.

If that doesn't work, do you have another phone you can try it in?

Also, did you port over your number from another provider? Because if people are calling you and your other line is ringing, it doesn't sound the the port worked. Let us know. Thanks.