topic Re: Service change ? in Get Support

Service change ?

3XYZ — Wed, 18 Sep 2024 23:04:06 GMT

Received a call from 18009052574 stating that my service will be stopped in two hours.

Trying to verify if someone is porting my number fraudulently, but I can't contact anyone at Public Mobile.

Re: Service change ?

hTideGnow — Wed, 18 Sep 2024 20:13:57 GMT

hi @3XYZ PM won't make calls like that. Just ignore.

Best to check account status is to go to My Account

if you need PM agent to confirm, message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service change ?

BKNS27 — Wed, 18 Sep 2024 20:18:37 GMT

@3XYZ

That sounds fishy. PM normally don’t make calls to members but on the safe side contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket for an agent to respond to the phone call.

Re: Service change ?

computergeek541 — Wed, 18 Sep 2024 20:26:43 GMT