topic Data down? in Get Support

Data down?

MrMoon — Wed, 18 Sep 2024 17:31:05 GMT

From Niagara Falls Ontario, I’m connected to 5G+ and no internet is being provided. Very frustrating as I use it at my work. I am just now able to use my phone being connected to a local Wendy’s public wifi.

I’ve tried shutting down phone, switching network (LTE/4G) and still nothing.

Re: Data down?

AK32 — Wed, 18 Sep 2024 17:41:27 GMT

Data working fine for me in Nova Scotia. I am on 4G/LTE. If you've already tried restarting your phone, id try an airplane mode toggle (on/off) and last resort to reset network settings (that will remove your saved wifi passwords).
I have seen another member post that they're having network issues too, so maybe there is something going on on Public Mobile's end. You can try to contact a support agent here to make sure everything is fine on your account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data down?

hTideGnow — Wed, 18 Sep 2024 17:46:50 GMT

HI @AK32

no current outage as of now

https://www.telus.com/en/on/outages

but try to reboot the phone first

try to change the network mode to 4G or LTE

and try the sim in another phone if possible

Re: Data down?

Neil11 — Wed, 18 Sep 2024 19:09:23 GMT

Try shutting down, removing your Sim card and then restarting.

Re: Data down?

hTideGnow — Wed, 18 Sep 2024 20:16:59 GMT

Hi,

But my friend in GTA just called me saying data does not work either

maybe Bell data outage in the East again