topic Is the net coverage down? in Get Support

Is the net coverage down?

Iatanvir — Wed, 18 Sep 2024 14:09:48 GMT

Hi,

Since morning I can't call or text or even internet is down as well. I am getting full signal and 5g as well but can't seems to work. From Dartmouth, Nova Scotia. Thank you

Re: Is the net coverage down?

Phil_Adelphus — Wed, 18 Sep 2024 14:20:24 GMT

@Iatanvir There are no outages showing in NS on the Telus outage map so far. Have you tried switching to 4G/LTE?

Re: Is the net coverage down?

hTideGnow — Wed, 18 Sep 2024 14:21:06 GMT

hi @Iatanvir

no current outage as of now

https://www.telus.com/en/on/outages

but try to reboot the phone first

try to change the network mode to 4G or LTE

and try the sim in another phone if possible

Re: Is the net coverage down?

Iatanvir — Wed, 18 Sep 2024 15:04:42 GMT

I did the reboot but will try to switch the network mode

Re: Is the net coverage down?

Iatanvir — Wed, 18 Sep 2024 15:06:44 GMT

I did the reboot but will try to switch the network mode. thanks

Re: Is the net coverage down?

AK32 — Wed, 18 Sep 2024 15:11:52 GMT

I am also in Dartmouth, NS and have had no issues.
Would try restarting your phone, toggling airplane mode, and if those dont work, reset network settings (this will make you reenter your wifi passwords, but is a good method to reset network connectivity).

Re: Is the net coverage down?

hTideGnow — Wed, 18 Sep 2024 20:18:55 GMT

hi @Iatanvir

But my friend in GTA just called me saying data does not work either

maybe Bell data outage in the East again