topic Re: Direct call to customer service in Get Support

Direct call to customer service

Cheolsoo2875 — Tue, 04 Jan 2022 09:43:03 GMT

Is there anyway to make a direct call to customer service instead to get agent ticket?

Re: Direct call to customer service

ShawnC13 — Fri, 31 Dec 2021 19:50:13 GMT

@Cheolsoo2875 wrote:
Is there anyway to make a direct call to customer service instead to get agent ticket?

@Cheolsoo2875, No there isn't a way to call a CSA. What is your issue maybe we can help you

Re: Direct call to customer service

Anonymous — Fri, 31 Dec 2021 19:51:15 GMT

@Cheolsoo2875

to Contact Customer Support Agent by CS_Agent,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Direct call to customer service

hTideGnow — Fri, 31 Dec 2021 19:51:16 GMT

HI @Cheolsoo2875 ,

What was the issue? Many of us might have workarounds.

if you really need to open a ticket, still let us know what is it about and we can help you to open the ticket quicker via Chatbot

Re: Direct call to customer service

Anonymous — Fri, 31 Dec 2021 19:55:24 GMT

@Cheolsoo2875

you can Explain your issue in new post and in here to many member has a nice information maybe you get a help they can solve your issue, without contact to CSA,

Re: Direct call to customer service

darlicious — Fri, 31 Dec 2021 20:53:36 GMT

@Cheolsoo2875

Due to today being the last day to have the holiday gifts added to accounts wait times are longer than usual. If your issue is not directly account related the community may be able to help you faster than getting a reply from customer support.