topic Re: How do I reply via pm in Get Support

How do I reply via pm

Blummer — Tue, 17 Sep 2024 13:59:19 GMT

Received a swear to my ticket # question. I am to log into public community and reply via private message.

Re: How do I reply via pm

hairbag1 — Tue, 17 Sep 2024 14:04:15 GMT

@Blummer

use this link to message Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I reply via pm

Blummer — Tue, 17 Sep 2024 14:12:22 GMT

Thank you

Re: How do I reply via pm

Blummer — Tue, 17 Sep 2024 14:15:38 GMT

Thank you, I need help as i bought the subscription using an eSIM, but my phone is not compatible so bought a physical card but need a refund on the subscription to start over with the physical card unless i can get help to now switch the subscription using a physical card instead of eSIM. Credit card already charged but can’t get to my account to cancel and start again.

Re: How do I reply via pm

Phil_Adelphus — Tue, 17 Sep 2024 14:17:57 GMT

@Blummer You don't need to start over, just send a private message with the ticket number using the pre-addressed link @hairbag1 just gave you.

Re: How do I reply via pm

Blummer — Tue, 17 Sep 2024 14:27:16 GMT

Ok, did that.