topic Re: Item not found error message in Get Support

Item not found error message

annesaj — Mon, 16 Sep 2024 21:39:48 GMT

I was messaging with an assistant. But now I can't see their reply. It says item not found. And I can't all the questions I already asked. How can I get into to the thread again?

Thanks

Re: Item not found error message

softech — Mon, 16 Sep 2024 21:03:25 GMT

@annesaj you checked the inbox here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and outbox here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if not, you will have to message support again here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Item not found error message

BKNS27 — Mon, 16 Sep 2024 21:12:55 GMT

@annesaj

Your reply from an CS_Agent will show by clicking on your avatar>Messages. There is a drop down menu for Inbox or Sent messages.

Re: Item not found error message

annesaj — Mon, 16 Sep 2024 21:22:17 GMT

Thanks! I can't see an inbox in the app or thread. But I'll keep looking.

Re: Item not found error message

annesaj — Mon, 16 Sep 2024 21:24:31 GMT

It's just last year messages. Not today messages. Don't know why. Seems like I need to ask questions again.

Re: Item not found error message

BKNS27 — Mon, 16 Sep 2024 23:47:57 GMT

@annesaj

It is on the top of the page. The drop down so click on the V to switch from Inbox to Sent messages.