topic Two step verification issues in Get Support

Two step verification issues

MoosieChoose — Mon, 16 Sep 2024 20:50:59 GMT

I recently had my cell phone stolen, I am trying to regain access to my account to replace my sim card. Given there is no customer service call centre (to my knowledge). I am stuck in an AI loop I don't have access to my email as it is set my phone number which I cannot access. I need l assistance moving forward

Re: Two step verification issues

Sansan — Mon, 16 Sep 2024 20:55:37 GMT

@MoosieChoose you can contact PM via the link below. They will reply through the same method.

Sorry about your phone 😕.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Two step verification issues

hairbag1 — Mon, 16 Sep 2024 20:56:34 GMT

@MoosieChoose

send a message to Customer Support by using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them as much account info as you can, ie: name on account, cell number, PM pin #, etc..