topic Re: Reception problems in Get Support

Reception problems

Oldman48 — Mon, 16 Sep 2024 14:58:57 GMT

I am have problems with drop calls and very poor service

Re: Reception problems

Meow — Mon, 16 Sep 2024 15:00:23 GMT

It depends on various conditions. Which area you are in?
Did you try your SIM in another phone to eliminate phone itself (hardware) reception issue?

Re: Reception problems

hairbag1 — Mon, 16 Sep 2024 15:01:06 GMT

@Oldman48

has this been an on-going problem for several weeks or has it just started happening ? Does things improve if you go to a different part of town ?

Re: Reception problems

parlaminty — Mon, 16 Sep 2024 20:32:59 GMT

It's an ongoing problem and started when Public introduced 5G. I have to use my phone on 3G to have any chance of a successful call. I am in the Niagara Region and the service is very poor. Even Telus friends are having the same issues.