topic Re: Phone Numbers in Get Support

Phone Numbers

PatriciaKornyk — Mon, 16 Sep 2024 19:28:51 GMT

I took a new phone number when I first activated the phone xxxxxxxxxxxxxx. Afterwards I found out how to keep/change to my old phone number xxxxxxxxxxxxxxxx. I followed the instructions, but the phone did not respond to the change, I could call. out but no one could call or text me.

I went back to change the phone number and was asked to pick a new phone number. xxxxxxxxxxxxxxxx.

Currently I phone on xxxxxxxxxxx but text messages are sent out on xxxxxxxxxxx. How does this get fixed so that I only have one phone number xxxxxxxxxx.

Re: Phone Numbers

Sansan — Mon, 16 Sep 2024 19:29:58 GMT

@PatriciaKornyk , phone numbers are changed under the Profile tab.

If you are having difficulty, use the chatbot or link below to ask PM representatives for help.

Also, this is a public community of other customers. So if you want to edit your message, click the circle beside the time.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Phone Numbers

computergeek541 — Mon, 16 Sep 2024 20:29:42 GMT