topic My data doesn't work at all in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253159#M864823 <P>My data doesn't work at all: 3G, 4G etc...</P> Mon, 16 Sep 2024 15:39:56 GMT Bayarmaa 2024-09-16T15:39:56Z My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253159#M864823 <P>My data doesn't work at all: 3G, 4G etc...</P> Mon, 16 Sep 2024 15:39:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253159#M864823 Bayarmaa 2024-09-16T15:39:56Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253160#M864824 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/385250">@Bayarmaa</a>&nbsp;</P><P>you have data enabled in Settings...right ? Is this something that just started happening or have you had use of your data in the past.</P><P>ed</P> Mon, 16 Sep 2024 15:43:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253160#M864824 hairbag1 2024-09-16T15:43:56Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253161#M864825 <P>yes.</P> Mon, 16 Sep 2024 15:43:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253161#M864825 Bayarmaa 2024-09-16T15:43:51Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253162#M864826 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/385250">@Bayarmaa</a>&nbsp;</P><P>when you log in to your account on a laptop using incognito mode...do you have data available to use.</P> Mon, 16 Sep 2024 15:45:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253162#M864826 hairbag1 2024-09-16T15:45:57Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253163#M864827 <P>in the past I didn't need to use my data. I think it never worked since my subscription with public mobile</P> Mon, 16 Sep 2024 15:48:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253163#M864827 Bayarmaa 2024-09-16T15:48:20Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253164#M864828 <P>If you use the PM app, log in to your account to see which plan you subscribed to when you started. See if you have any data for your use. What make / model is your cellphone ?</P> Mon, 16 Sep 2024 15:51:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253164#M864828 hairbag1 2024-09-16T15:51:46Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253166#M864830 <P>Usually, I have 6GB 4G plan. I have iphone 14</P> Mon, 16 Sep 2024 16:02:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253166#M864830 Bayarmaa 2024-09-16T16:02:33Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253179#M864833 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/385250">@Bayarmaa</a>&nbsp; does your account show as active? Is a payment needed? Did you finish your current data? Did you turn your data off in your phone settings?&nbsp;</P><P>Did you restart your phone? Can you make calls??...</P> Mon, 16 Sep 2024 16:48:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253179#M864833 Sansan 2024-09-16T16:48:22Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253180#M864834 <P>My account is still active, paid automatically. The data is always turn on. I didn't finish my current data as I can't use it. Yes, I restarted my phone, but&nbsp; data still not working. phone calls work.</P> Mon, 16 Sep 2024 16:52:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253180#M864834 Bayarmaa 2024-09-16T16:52:17Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253181#M864835 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/385250">@Bayarmaa</a>&nbsp;</P><P>open iphone settings / Cellular / Cellular Data Network / APN should show as sp.mb.com.</P> Mon, 16 Sep 2024 16:55:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253181#M864835 hairbag1 2024-09-16T16:55:29Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253335#M864901 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/385250">@Bayarmaa</a>&nbsp;</P><P>Check out this article.&nbsp;</P><P><A href="https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone" target="_blank">https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone</A></P> Mon, 16 Sep 2024 23:21:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253335#M864901 Sansan 2024-09-16T23:21:27Z Re: My data doesn't work at all https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253342#M864907 <P>Hello,&nbsp;</P><P>I did as you suggested me to do it., but still same. Data not working&nbsp;</P> Mon, 16 Sep 2024 23:31:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work-at-all/m-p/1253342#M864907 Bayarmaa 2024-09-16T23:31:52Z