topic Re: Imessage in Get Support

Imessage

KDP — Mon, 16 Sep 2024 01:35:17 GMT

Currently switch my daughter’s phone from the Roger’s to public mobile. Had her old number ported to eSIM. Currently iMessage can only send using her phone email. She can recieve phone calls but is unable to send a phone call. In iMessage her phone number is not even an option to use as a send and recieve.

Re: Imessage

softech — Mon, 16 Sep 2024 01:37:10 GMT

@KDP

try to remove her number from iMessage settings. Then reboot phone and reenter the number on iMessage settings to re-register

Re: Imessage

KDP — Mon, 16 Sep 2024 01:47:32 GMT

That’s the issue. Her number doesn’t even show up under iMessage

Re: Imessage

Dunkman — Mon, 16 Sep 2024 01:58:28 GMT

@KDP wrote:
That’s the issue. Her number doesn’t even show up under iMessage

@KDP

Did you try a reboot of the phone? Network reset of phone? (note: this will erase any saved Wifi passwords)

You could logout of iMessage. Try to log back in.

When you ported from Rogers, did you remove Roger's SIM card? If eSIM, deactivate Roger's eSIM.

Re: Imessage

KDP — Mon, 16 Sep 2024 02:04:55 GMT

Have removed the old overs sim after porting was complete. Have realest network settings as well. We have also logged out of iMessage and back in. And we have rebooted the phone multiple times

Re: Imessage

Dunkman — Mon, 16 Sep 2024 03:14:05 GMT

@KDP

Maybe try your Rogers SIM card in the phone. Any Roger's service??? Should be inactive if port was successful.

You could delete the PM eSIM from settings. Via your PM app, you can purchase another PM eSIM. It should be a free service since you already had a PM eSIM. this should install new eSIM to your phone.

Re: Imessage

KDP — Mon, 16 Sep 2024 22:50:14 GMT

Ya Rogers SIM is in and there is no service on it at all.