topic Re: Add-on without a subscription plan? in Get Support

Add-on without a subscription plan?

Neli — Mon, 16 Sep 2024 01:28:08 GMT

I am travelling in Canada and US and got a subscription plan that ends tomorrow. Now I am in the US before flying back home on Thursday and want to ask if I can buy add-on only without renewing my whole plan for 3 days only.

Re: Buy add-on without a subscription plan

computergeek541 — Mon, 16 Sep 2024 01:27:31 GMT

@Neli wrote:
I am travelling in Canada and US and got a subscription plan that ends tomorrow. Now I am in the US before flying back home on Thursday and want to ask if I can buy add-on only without renewing my whole plan for 3 days only.

Sorry, but add-ons cannot be used without an active plan.

Re: Buy add-on without a subscription plan

softech — Mon, 16 Sep 2024 01:27:48 GMT

@Neli

no you can't.

All add-ons will only work with an active subscription plan. So, you will need to renew your subscription

Re: Add-on without a subscription plan?

Neli — Mon, 16 Sep 2024 01:29:54 GMT

is it pissible to get a refund for the add-on? unfortunately just got one 😞

Re: Add-on without a subscription plan?

softech — Mon, 16 Sep 2024 01:31:28 GMT

@Neli

PM is prepaid provider and they don't usually provide refund. You can try to ask, but from what I know, at most they will just reverse the transaction and leave the fund as a credit on your account. you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Add-on without a subscription plan?

Neli — Mon, 16 Sep 2024 01:41:21 GMT

Thanks all for your responses!