New activation

Frankiejane — Mon, 16 Sep 2024 01:16:21 GMT

Hi there,

I set up a phone plan today for my daughter but nothing is working. No data no talk no text. I followed all the instructions, submitted payment and it says account is activated but we have nothing. I’ve spent 7 plus hours trying to talk to the robots who aren’t very helpful. Not sure how to get this resolved. Looking like cancelling will be the easiest solution. Does anyone have any suggestions?

Re: New activation

softech — Mon, 16 Sep 2024 01:22:15 GMT

@Frankiejane

just want to confirm if you used the PM app to activate and got to Step 6 the final activation step

if you did, then it is simply a sim card provisioning issue. Easy fix for PM support and you just need to engage them by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: New activation in Get Support

New activation

Re: New activation