topic Re: Usage update. in Get Support

Usage update.

Buckethead — Sun, 15 Sep 2024 20:34:50 GMT

My usage hasn't updated for a month. Why?

Re: Usage update.

Chalupa_Batman — Sun, 15 Sep 2024 14:13:03 GMT

Both the website and app have known cache issues. If you're using the website, please clear your browser cache and restart the browser in Incognito mode. If you're using the app, Android, go into Apps and clear the cache and data then restart the phone,. iPhone, delete the app and reinstall. Also note, both app and website update every 12 hours.

Re: Usage update.

softech — Sun, 15 Sep 2024 14:55:19 GMT

@Buckethead

if you are using the browser, try login again using Browser with Incognito mode

if you are using app, simply logout from the app, reboot phone and relogin

you can also list to the available data usage by call *611

Re: Usage update.

Jonell — Sun, 15 Sep 2024 20:41:25 GMT

Mine also hasn’t updated, now I also haven’t ran out of data either, but would be interested to know why