topic Re: How to switch my e-sim to a new device in Get Support

How to switch my e-sim to a new device

Linds89 — Sun, 15 Sep 2024 12:50:27 GMT

I’m going to be getting a new device and I already have an e sim for my current phone. Just wondering how I switch it to my new phone?

Re: How to switch my e-sim to a new device

Chalupa_Batman — Sun, 15 Sep 2024 13:13:34 GMT

Hello @Linds89

It's super easy. When you get your new phone, download the Public Mobile app and sign in. The 2FA code will go to your old phone cause it's still active. Then on the app, go purchase another eSIM. It will say it's $5 but when you go to the checkout, it will be free. No charge. Then do the same as you did when you first got an eSIM. It's that easy. If you need anymore help, feel free to ask.

Re: How to switch my e-sim to a new device

Stormmcc — Sun, 15 Sep 2024 19:28:01 GMT

I’m in the same situation but wondering if I will be able to continue my current subscription on the new phone? My plan is set to renew the day before I get the new phone and wondering how I would go about switching (should I keep it active or cancel it)? Thanks

Re: How to switch my e-sim to a new device

computergeek541 — Sun, 15 Sep 2024 20:17:17 GMT

@Stormmcc wrote:
I’m in the same situation but wondering if I will be able to continue my current subscription on the new phone? My plan is set to renew the day before I get the new phone and wondering how I would go about switching (should I keep it active or cancel it)? Thanks

If you disable autoapy and your account goes into suspension, you won't have service again until the plan is paid for. Switching devices doesn't affect your plan in any way.

Re: How to switch my e-sim to a new device

ampersange — Mon, 16 Sep 2024 02:42:25 GMT

I recently had my iPhone swapped out with AppleCare. I explained that I’m using an eSIM with my provider so they let me keep both of my devices to ensure seamless set up. I downloaded the Public Mobile app and went through the same steps.

I did this all without checking the support forums or anything first, so I can definitely say they it was really simple and straight forward to do the switch!

Re: How to switch my e-sim to a new device

SureshV — Fri, 20 Sep 2024 21:54:31 GMT

I tried that based on instruction on the help pages. But I did get a 5$ charge in my account. Not sure it will be reversed.

From the Help Article.

Currently, the transfer of an eSIM from one device to another is not supported.

However, we do offer the option to transfer the service from one eSIM to another. To make this transition, you'll need to purchase a new eSIM. When you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee.

The steps for purchasing a new eSIM are as follows:

Log into the Public Mobile app or My Account.
Tap on the 'Account' tab.
Select 'Purchase SIM Card.'
Choose 'eSIM' as your SIM card type.
Tap 'Install' to complete the purchase.

Re: How to switch my e-sim to a new device

slusagm — Fri, 20 Sep 2024 21:58:00 GMT

@SureshV if they charge you 5 bucks, you can ask for refund. Just open a ticket and as

Re: How to switch my e-sim to a new device

SureshV — Fri, 20 Sep 2024 23:04:17 GMT

Thanks, I did and they gave me a refund.

Re: How to switch my e-sim to a new device

softech — Thu, 26 Sep 2024 23:28:31 GMT

Re: How to switch my e-sim to a new device

1A — Fri, 13 Jun 2025 20:41:12 GMT

Yeah, this made me go find my login, verify by text, choose a nickname, all just to get an access denied. Great resource.