topic Re: new plan 2016 fall in Get Support

new plan 2016 fall

fisher — Tue, 04 Jan 2022 21:13:02 GMT

how can i change to new plan (12G for 3 month).

The due date of my plan is NOV 24 and new plan promo offer is end of NOV 20.

in my accunt i need wait until my next renewal date, but the promo will be closed.

so my question is how can i chaneg to new promo plan right now or can i get promo price until my next renwal date?

Re: new plan 2016 fall

daredogg — Wed, 02 Nov 2016 15:49:11 GMT

Refer to this post... http://productioncommunity.publicmobile.ca/t5/Discussions/How-to-switch-to-the-new-40-4Gb-month-plan-for-existing/m-p/77539

Re: new plan 2016 fall

bballstuffer — Wed, 02 Nov 2016 15:49:57 GMT

this has been answered many times, see here

http://productioncommunity.publicmobile.ca/t5/Discussions/How-to-switch-to-the-new-40-4Gb-month-plan-for-existing/m-p/77539

Re: new plan 2016 fall

jheili99 — Wed, 02 Nov 2016 15:50:22 GMT

hi..

if you pre-schedule your plan change the new promo plan will take effect on that renewal day...doesn't matter if your renewal is after the promo expires.....

Re: new plan 2016 fall

fisher — Wed, 02 Nov 2016 15:51:27 GMT

"This cost of this plan is higher than your current available funds.
You will need to make a payment to your account to complete the plan change."

and is that mean i need pay this bill first and then can be changed my plan ?

@Mary_M

Re: new plan 2016 fall

fisher — Wed, 02 Nov 2016 15:52:42 GMT

thanks got it !!!

Re: new plan 2016 fall

fisher — Wed, 02 Nov 2016 15:53:09 GMT

got it ...

thanks for reply

Re: new plan 2016 fall

neilselden — Wed, 02 Nov 2016 15:53:17 GMT

Hi,

Nope... you just need to indicate that the new plans hould take effect on your next renewal date.

Hope this helps,

Neil

Re: new plan 2016 fall

WearySky — Wed, 02 Nov 2016 17:05:06 GMT

Also, double check that your plan does indeed change when it renews. There's an existing bug right now affecting a percentage of users that causes it to stay on the existing plan, even when the new plan was selected to upgrade on renewal. If that happens, just post here/PM the mods and they can fix it for you.

Re: new plan 2016 fall

fisher — Thu, 03 Nov 2016 02:57:27 GMT

thank you !!

i will see what's going on !!

thanks for reply !!

Re: new plan 2016 fall

A10A — Thu, 03 Nov 2016 04:43:04 GMT

Go to PM's home page, it'll show the promotional plan. Click on it and put all the details of the plan (90 days, province wide talk, global text, 4GB data) and order plan. It'll take less than an hour to switch.

Re: new plan 2016 fall

srlawren — Thu, 03 Nov 2016 05:44:37 GMT

@A10A FYI that is not the correct info for an existing customer wanting to change to the promo plan, as @fisher was.

Re: new plan 2016 fall

A10A — Thu, 03 Nov 2016 21:23:16 GMT

Okay sorry. I must have read his post wrong then.

Re: new plan 2016 fall

fisher — Mon, 07 Nov 2016 22:13:26 GMT

yep we are not same situation。。。 thanks for reply !