topic Unable to send or receive mms in Get Support

Unable to send or receive mms

chevy696969 — Sun, 15 Sep 2024 20:31:58 GMT

I have a OnePlus 11 and for over a month now I am not able to send or receive pictures or files by text. I have gone through all of the troubleshooting on here and cannot get it working. I have tried anything I can think of and still am stuck. If it matters, this all started when I went to the US and was using wifi over there, I did not connect to any call service while there, but when I got back home mms stopped working. Any help would be greatly appreciated, I am so frustrated I am ready to switch providers to get this resolved, which I honestly do not want to do. I have reset apn's tried creating new following guides I found in the community, resetting apn to default with zero success. TIA

Re: Unable to send or receive mms

hairbag1 — Sun, 15 Sep 2024 15:32:17 GMT

@chevy696969

try removing the sim form your phone...then re-install and turn on cell...see if that helps.

Re: Unable to send or receive mms

softech — Fri, 24 Jan 2025 14:40:11 GMT

@chevy696969

did you just update the OS? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work than simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
(or try: http://aliasredirect.net/proxy/mmsc)
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Unable to send or receive mms

chevy696969 — Sun, 15 Sep 2024 15:52:28 GMT

This worked!!! could have sworn I entered these settings before, but it is working now, THANK YOU SO MUCH!!!!