topic Re: Whatsapp in Get Support

Louiseri — Sun, 15 Sep 2024 14:16:33 GMT

I am trying to register my cell on Whatsapp and keep being told my number is not regnonized. Are we not able to use this app with a Public Mobile plan? Thanks!

Re: Whatsapp

Chalupa_Batman — Sun, 15 Sep 2024 14:20:35 GMT

Hello @Louiseri

Whatsapp should work on Public Mobile if you have data. If it's saying the number is not recognized, then please create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Whatsapp

Louiseri — Sun, 15 Sep 2024 14:34:13 GMT

Thank you! I am going to submit a ticket! Thanks!

Re: Whatsapp

hairbag1 — Sun, 15 Sep 2024 15:24:35 GMT

@Louiseri

while you wait for Customer Support..here's something to read might help....

https://www.whatsapp.com/coronavirus/get-started

Re: Whatsapp

computergeek541 — Sun, 15 Sep 2024 20:27:27 GMT

another member already said that (and it's actually incorrect advice)

Re: Whatsapp

softech — Sun, 15 Sep 2024 15:39:49 GMT

@Louiseri

As long as you put in your phone number correctly (for country code, pick 1-Canada and not 1-United states, which is a common oversight), then this is generally not a problem on the PM side but a problem with Whatsapp. Someone used this number before and Whatsapp has not release the number yet. PM can't help you with it. You can try to get a new number from PM as a quick fix, or you have to work with Whatsapp to show them you own the phone number now

Re: Whatsapp

Louiseri — Sun, 15 Sep 2024 16:00:45 GMT

Thank you! I have submitted a ticket as my phone # was registered correctly.

Re: Whatsapp

computergeek541 — Sun, 15 Sep 2024 22:22:08 GMT

Re: Whatsapp

robm54 — Mon, 16 Sep 2024 01:26:07 GMT

You can also sign up for a free fongo account and use your new fongo number. As far as I know this still works.