Lost sim card

Barouine — Sun, 15 Sep 2024 17:52:25 GMT

Hello, Im currently traveling using a local sim card. Unfortunately, I lost my public mobile sim card. Is it possible to replace the card, and keep my account and current phone number ? What do I have to do ?Thanks !

Re: Lost sim card

softech — Tue, 10 Sep 2024 15:10:18 GMT

@Barouine

yes you can.

When you are back in Canada, get a Public Mobile sim card from:

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )

Once you got the sim card, you can update the sim card number from either the PM app or My Account via the browser

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

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Lost sim card

Re: Lost sim card