topic Re: Airalo eSIM failed in Get Support

Airalo eSIM failed

Tee4 — Wed, 25 Sep 2024 05:14:03 GMT

The airalo eSIMs failed. And now Public wants me to activate with a physical Sims card. I have no time to go purchase a physical card. I have upgraded my phone in order to use eSims. (Public says that they will rembourse me but this is not the point)

Anyone else have this problem?

thank you?

Re: Airalo eSIM failed

Chalupa_Batman — Sun, 15 Sep 2024 14:26:15 GMT

Hello @Tee4

Unfortunately we are unable to help you with your airalo eSIM issues. If it has failed, you will have to speak with them to resolve it. With regards to PM asking you to activate with a physical SIM card, I'm not sure why. If you have room for 2 eSIM on your phone, there is no reason why you can't download a second eSIM and register it with PM. You just have to pick PM as your primary eSIM.

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES

Re: Airalo eSIM failed

Tee4 — Sun, 15 Sep 2024 14:28:50 GMT

Thank you for your quick response! I know!?! Is this not strange that PM asked for me to purchase a physical sims? How do I register it with PM? My PM number is already listed as a secondary number as when i purchased the phone two years ago the MAC store set it all up to use an eSIM… so that way I am ready!

Re: Airalo eSIM failed

Tee4 — Sun, 15 Sep 2024 14:29:38 GMT

I mean… how do I register a new esims with pm?

Re: Airalo eSIM failed

Chalupa_Batman — Sun, 15 Sep 2024 14:34:10 GMT

I'm just trying to figure a few things out there because I feel like I'm missing something.

Which phone is it? You have space for 2 eSIMs? How many eSIM slots are being used? Have you actually signed up with Public Mobile as a new customer or are you a regular customer and just got a new phone?

Re: Airalo eSIM failed

softech — Sun, 15 Sep 2024 14:53:31 GMT

@Tee4

what phone do you have? What exact model? While most phones with eSIM would work here, there are some won't work

To rebuy new eSIM , first, download the app on your new phone. (If you have problem logging in because you are not getting the 2FA code on the phone, click "didn't receive code" or "Resend code" and then click "Send email".) Once you are logged in, click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device

Re: Airalo eSIM failed

Tee4 — Sun, 15 Sep 2024 16:27:14 GMT

How do I register a downloaded eSIMs card with PM? Is it automatically?

PM now tells me that I can go onto the app and purchase a eSIM card for $5. But it does not say what country is it for? And why should I purchase it from PM? I am very confused.

Re: Airalo eSIM failed

Tee4 — Sun, 15 Sep 2024 17:02:41 GMT

Hi! How do I activate the PM eSIMs as the primary?

Re: Airalo eSIM failed

Tee4 — Sun, 15 Sep 2024 17:03:28 GMT

Hi! How do I make the PM eSim card my primary?

Re: Airalo eSIM failed

Dunkman — Sun, 15 Sep 2024 17:38:10 GMT

@Tee4

@Tee4 wrote:
Hi! How do I make the PM eSim card my primary?

Which model phone? Usually under your phone settings. Carrier section. Select primary SIM card.

Re: Airalo eSIM failed

Phil_Adelphus — Sun, 15 Sep 2024 17:58:58 GMT

@Tee4 two years ago the MAC store set it all up to use an eSIm

I don't think PM had esim two years ago? I'm a bit confused, how does airalo fit in here and require a PM physical sim?

But it does not say what country is it for? And why should I purchase it from PM? I am very confused.

Public Mobile is only for use in Canada (or the US with a roaming plan/add-on).

Re: Airalo eSIM failed

Tee4 — Sun, 15 Sep 2024 18:14:27 GMT

The problem is I am trying to download a eu sims card from Airalo. For some reason Airalo says that it can’t download because of The provider PM. I have done everything that PM has requested and still not able to download the arialo eSIM. I don’t think PM understands. They told me to get a physical esims. But I need one from EU.

Re: Airalo eSIM failed

Dunkman — Sun, 15 Sep 2024 18:34:25 GMT

@Tee4 wrote:
The problem is I am trying to download a eu sims card from Airalo. For some reason Airalo says that it can’t download because of The provider PM. I have done everything that PM has requested and still not able to download the arialo eSIM. I don’t think PM understands. They told me to get a physical esims. But I need one from EU.

@Tee4

Which model phone? Some phones do not support 2 eSIM card. Some phones require one physical SIM card and one eSIM card.

Re: Airalo eSIM failed

softech — Sun, 15 Sep 2024 20:38:09 GMT

@Tee4 all phones can get multiple eSIM profiles just usually cannot have more than 1 to set as active

Try disable your PM sim card first and then doenload your Airalo eSIM.

Worst case, delete the PM eSIM first and buy it back later. But I honestly don't think PM eSIM is the issue as long as you disable it and download the other one

Re: Airalo eSIM failed

prpival — Tue, 24 Sep 2024 23:09:38 GMT

I'm in a similar situation as the OP, @Tee4 . I've used eSIMs from Airalo for the past two summers on my iPhone 12 Pro. Just went to add one for an upcoming trip, and now the whole eSIM section is gone from my cellular settings area. Did update to iOS18 earlier this week, which is likely also compounding things. Currently on chat support with Airalo, but I think they're out of suggestions.

@softechwhen you said, "To rebuy new eSIM, first download the app..." above, do you mean the Airalo app? I just tried that, and still see no option within Settings to add an eSIM 😞

I feel like it's a Public Mobile problem, or possibly due to ios 18?

Re: Airalo eSIM failed

softech — Wed, 25 Sep 2024 00:06:31 GMT

@prpival when I told OP to download the app again, I meant the PM app as his case is different

for you, you case is different. Your PM sim is there, it is showing on your screenshot. But yes, you might want to reinstall Airalo app to get the Airalo eSIM. But unlike PM, the Airalo eSIM is only available to install after you purchase a travel eSIM. So, you might want to do that when you are ready for the trip

Re: Airalo eSIM failed

altair — Wed, 16 Apr 2025 19:38:24 GMT

I totally get your frustration. It sucks when you're set on using an eSIM and then the carrier forces you to use a physical SIM even if they promise a refund later. Have you checked out the YohoMobile forum for tips on this issue? Other users might have faced similar problems and could have found workarounds or additional advice that might help you avoid another trip to the store.

Re: Airalo eSIM failed

csdewa — Sun, 18 May 2025 16:51:57 GMT

Yes, you're not alone — many users have reported issues with Airalo eSIMs not activating or working properly with certain carriers like Public Mobile. Since Public now requires a physical SIM, your best option is to contact their support and request they mail one to you directly, especially since you’ve upgraded for eSIM use. Also, keep a record of all communications for your reimbursement.