topic Re: Unsubscribe and refund in Get Support

Unsubscribe and refund

Siddroy — Sat, 14 Sep 2024 20:14:37 GMT

I would like to unsubscribe and request a refund, as my Play Store is set to a different location, and I cannot download the Public mobile app.

Re: Unsubscribe and refund

Chalupa_Batman — Sat, 14 Sep 2024 20:16:00 GMT

Hello @Siddroy

You would have to create a ticket. Here is how. However, if you are interested in trying it out, I can help you with it but I'm not allowed to share how via the forum as it's frowned upon. Let me know and I can send you a private message.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribe and refund

computergeek541 — Sat, 14 Sep 2024 20:15:46 GMT

@Siddroy wrote:
I would like to unsubscribe and request a refund, as my Play Store is set to a different location, and I cannot download the Public mobile app.

Public Mobiles does not usually offer refunds. The app is only required to finish off the activation. I would suggest contact a Public Mobile customer support agent to help out with that. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribe and refund

Siddroy — Sat, 14 Sep 2024 20:19:33 GMT

Yes please send me a private message

Re: Unsubscribe and refund

Chalupa_Batman — Sat, 14 Sep 2024 20:35:21 GMT

Done. You can find it here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage