topic Re: No sim on eSIM in Get Support

No sim on eSIM

MarionLesage — Sat, 14 Sep 2024 17:03:25 GMT

New customer and it says no sim. I tried to activate thro email n get n error. Im using an iPhone se. my husband has same phone n his esim worked fine. We r both with public mobile. I accidentally deleted the esim from cellular thinking i could use the email to activate it but no luck

Re: Scheduled Maintenance on September 15th

MarionLesage — Sat, 14 Sep 2024 14:53:57 GMT

Im a new customer and it says no sim. I tried to scan the qr in my email and it wont work

Re: No sim on eSIM

Hollister — Sat, 14 Sep 2024 17:09:07 GMT

@MarionLesage

Esim faq.

https://www.publicmobile.ca/en/bc/get-help/articles/esim-faqs

Re: No sim on eSIM

Dunkman — Sat, 14 Sep 2024 17:09:44 GMT

@MarionLesage

Sorry, a bit confused about your situation from your post. More clarification would be helpful.

Did you download the PM app and activate eSIM already? If you deleted the eSIM, you can repurchase the eSIM again (for free) via your PM app.

Re: No sim on eSIM

Chalupa_Batman — Sat, 14 Sep 2024 17:25:37 GMT

Hello @MarionLesage

If you did delete your eSIM then what you do is go onto the app and purchase another one. Don't worry, once you pay for one, you can order another one at no charge. It will say $5 but $0 at check out. Then once that's done, go into your settings and choose the eSIM as your primary then reboot your phone.

Re: No sim on eSIM

MarionLesage — Sat, 14 Sep 2024 17:26:26 GMT

Im using the pm app and when i activate the sim it came up no sim so messing around I deleted it. It wont let me buy new one

Re: No sim on eSIM

Chalupa_Batman — Sat, 14 Sep 2024 17:29:48 GMT

@MarionLesage wrote:
Im using the pm app and when i activate the sim it came up no sim so messing around I deleted it. It wont let me buy new one

This sounds like you first purchased an eSIM then deleted it then ordered a physical SIM card. Is this correct? If this is the case, you will have to reach out to customer service for their help to get you an eSIM to use on the SE.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437