topic Re: Data purchase in Get Support

Data purchase

alexa_teacher — Sat, 14 Sep 2024 15:43:50 GMT

Hello! I bought 6 gigs of data but nothing showed up. What can I do? What number to call?

Re: Data purchase

Chalupa_Batman — Sat, 14 Sep 2024 15:46:31 GMT

@alexa_teacher wrote:
Hello! I bought 6 gigs of data but nothing showed up. What can I do? What number to call?

There is no number to call. However, sometimes the app and even the website have cache issues. So go into your browser settings and clear the cache and try signing in again and check addons. If it's not there, then you can create a ticket. However, I'm a tad confused as Public Mobile doesn't sell a 6GB addon. You purchased 6 1GB addons? Or did you switch to the $23 6GB plan?

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data purchase

Dunkman — Sat, 14 Sep 2024 15:46:14 GMT

@alexa_teacher

Did you get charged? Check your credit card online history.

Website has caching issues. Might want to try to login again, but first clear cache, incognito mode or a different web browser. If you are using PM app, you can clear cache and login again.

Re: Data purchase

alexa_teacher — Sat, 14 Sep 2024 15:48:56 GMT

Yes, I got charged

Re: Data purchase

Chalupa_Batman — Sat, 14 Sep 2024 16:15:54 GMT

@alexa_teacher wrote:
Yes, I got charged

Just so we understand, you spend $60 to get 6GB of data? And your account or credit card has been charged this?

Self Edit:

Apparently the site didn't show the 3GB purchase. Thanks to @Wayworn for the heads up.

Once logged in, I get this. I wish PM would update their website.

Re: Data purchase

alexa_teacher — Sat, 14 Sep 2024 17:12:39 GMT

I just added 3+3 gig, not a new plan