topic Re: eSim - Sim issues in Get Support

eSim - Sim issues

Karin2511 — Fri, 13 Sep 2024 23:39:29 GMT

When I registered in the PM APP, I followed the steps to see if my Phone was esim compatible, I got the message that it was so I proceeded by choosing a plan with esim as the option. Unfortunately after choosing the plan and getting to the activation page, I got a message saying that the phone was actually NOT esim compatible and to contact support. I have contacted support who said to go buy a PM SIM card at the Telus store, which I did and have installed. What is the next step ?

Re: eSim - Sim issues

BKNS27 — Fri, 13 Sep 2024 08:09:11 GMT

@Karin2511

Since the activation of an eSIM wasn’t completed to step 6. You can start from the beginning with the SIM.

Re: eSim - Sim issues

Dunkman — Fri, 13 Sep 2024 23:44:51 GMT

@Karin2511

You will need to contact customer service agent to finish off activation. CSA will likely ask for the PM SIM card number and finish off activation.