topic 5G+ Data plan slow after upgrading in Get Support

5G+ Data plan slow after upgrading

alexaulenbach — Fri, 13 Sep 2024 21:32:06 GMT

Since I upgraded my plan from 40GB -50GB per month (5G+) my data has been loading incredibly slow sometimes not at all. I always show full bars on my phone

Re: 5G+ Data plan slow after upgrading

Sansan — Fri, 13 Sep 2024 20:57:56 GMT

@alexaulenbach try to reset your networks to see if that helps.

Do you have 5G phone? Are you on 5G area?

Re: 5G+ Data plan slow after upgrading

will13am — Fri, 13 Sep 2024 21:31:51 GMT

@alexaulenbach , you plan upgrade has simply lifted the throttled speed from 100 mbits/s to 250 mbits/s. Otherwise, nothing else has changed. It could be local network congestion that is affecting your data experience. I would not do anything unless the situation is persistent.