topic refund my subscription in Get Support

refund my subscription

George24 — Fri, 13 Sep 2024 19:51:39 GMT

My phone is not eSIM compatible with Public Mobile and I do not want a physical SIM card. I do not want anything to do with your company because you have zero customer service response and I have wasted 2 hours trying to get help

Re: refund my subscription

Sansan — Fri, 13 Sep 2024 19:57:00 GMT

@George24 since Public Mobile's services is all online, it can be a bit difficult to navigate at first.

You sent a ticket already? Did you check your inbox for the reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If you didn't send a message yet, you have to do so to get your request attended. You can use the link below directly to send your message and check the first link for a response.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: refund my subscription

Meow — Fri, 13 Sep 2024 19:58:25 GMT

You can open a ticket with agent and present your case. You might get refund but PM being pre-paid you might not.

Why do you say your phone is not compatible with 'PM eSIM'. eSIM should work on any phone accepting eSIM.