topic Re: forbidden a1 in Get Support

forbidden a1

Bob468 — Fri, 13 Sep 2024 20:13:35 GMT

does anyone know a solution to the forbidden a1 error preventing me from logging into my account

Re: forbidden a1

Chalupa_Batman — Fri, 13 Sep 2024 17:40:52 GMT

Go into your browser settings, clear the cache history and cookies. Restart your browser and go into incognito mode or private mode. Try logging in again. If you're still having issues, here is how to create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: forbidden a1

AK32 — Fri, 13 Sep 2024 17:44:13 GMT

Is this happening on the website, app, or both?
If its from the website, try logging in from a private/incognito browser. If thats still giving you an error, you may need to contact a support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: forbidden a1

VRMadd12 — Fri, 13 Sep 2024 19:51:07 GMT

If you have a VPN, then you may need to turn that off to log in.