topic Re: Frustrated transfering my number in Get Support

Frustrated transfering my number

Shifra123 — Sat, 14 Sep 2024 06:47:37 GMT

Hi, I’m going in circles here because the chat box suggested i activate my sim to a temporary number before my old koodo number will be installed on my public mobile line- but i can’t find the option for activating my Sim anymore! Because i had started the transfer process yesterday and didn’t do the temporary number beforehand. Can someone please help?

Re: Frustrated transfering my number

Handy1 — Fri, 13 Sep 2024 14:13:04 GMT

@Shifra123

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Frustrated transfering my number

Sansan — Fri, 13 Sep 2024 14:13:53 GMT

@Shifra123

Please use the link below for assistance with porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Frustrated transfering my number

Slawek — Fri, 13 Sep 2024 16:22:38 GMT

Hi Shifra;

I went through the same process as you while porting my Koodo prepaid to Public Mobile. When you get in touch with a Customer Support Agent (as instructed by others), keep monitoring your PM Community Portal and provide an agent information he'll be requesting, including a code to close your account at Koodo. He needs to receive your response in 48 hours, before closing your ticket.

Re: Frustrated transfering my number

Shifra123 — Fri, 13 Sep 2024 16:24:54 GMT

thank you for the heads up. Do u know how long it takes usually for an agent to get back to me?

Re: Frustrated transfering my number

Slawek — Fri, 13 Sep 2024 16:30:05 GMT

I don't remember if it was a day or two but he responded during the weekend.

Re: Frustrated transfering my number

Shifra123 — Fri, 13 Sep 2024 16:53:39 GMT

that is helpful to know! thank you (because I got all scared when i saw an announcement of an agent that they will not be available on the 15th)

Re: Frustrated transfering my number

Shifra123 — Fri, 13 Sep 2024 17:18:14 GMT

update: happy to report that my phone is finally working 🙂
The agent replied very promptly, however the site did not let me see that (seems like the site is slow in the notification department) and I only found out about the reply after a few hours and now I'm glad my phone is working (if you have a similar problem of not hearing back from an agent, make sure to refresh the page and maybe you will finally see the msg

Re: Frustrated transfering my number

Slawek — Fri, 13 Sep 2024 17:28:15 GMT

I'm glad you resolved your problem. 😊