topic Re: esim activation in Get Support

esim activation

Ben46 — Thu, 12 Sep 2024 18:20:15 GMT

paid for data plan, asked me to download app to activate esim, which isn't working as app can't be found in app store.

My mobile device is from the UK, I'm using an iphone 13. Any ideas?

Re: esim activation

BKNS27 — Thu, 12 Sep 2024 18:22:27 GMT

@Ben46

You will need to change your location to Canada on your Google account to download the PM app.

Re: esim activation

Ben46 — Thu, 12 Sep 2024 18:22:25 GMT

Thanks, how di I do that?

Re: esim activation

Handy1 — Thu, 12 Sep 2024 18:23:05 GMT

@Ben46 Can you use a friends phone to download the app to activate , just don’t except option to automatically download the eSIM . And it will be sent to your welcome email and you can scan the eSIM /QR code there . Then delete app from friends phone and you can then manage the account on the website

Re: esim activation

Ben46 — Thu, 12 Sep 2024 18:24:35 GMT

Thanks Handy1, yes I guess I can, that sounds like a workaround although not something I can do this exact moment. Thanks.

Re: esim activation

BKNS27 — Thu, 12 Sep 2024 18:25:27 GMT

@Ben46

I know on an iPhone but I don’t have my Android phone with me now.

Start by clicking on your avatar then settings and there should be a location settings.

Re: esim activation

hTideGnow — Thu, 12 Sep 2024 18:25:28 GMT

HI @Ben46

do you have a UK app store account? you need an app store account changed to Canada to download PM app. But if you are not ready for that, then best way to do is to buy a physical sim card and use it to activate the account. You can buy a PM sim card from Telus or Koodo stores

Re: esim activation

Ben46 — Thu, 12 Sep 2024 18:28:51 GMT

Thanks. I think I've already changed this to Canada on my iphone 13. Settings - General - Language and Region but doesn't seem to have made a difference?

Re: esim activation

Ben46 — Fri, 13 Sep 2024 13:14:29 GMT

Do you know how I change my app store account to Canada?