topic Re: Locked out & abandoned in Get Support

Locked out & abandoned

Aknapp — Tue, 10 Sep 2024 13:37:17 GMT

Im locked out. Created a new account just to seek help. Old Account only allows 1 attempt before locking up again. password reset doesnt work. Tech support gets locked out and their reset fails to work. I've been stuck in their revolving door of security clearance and closing the ticket before providing a solution for 2 months. I've tried on multiple devices.

The support staff don't seem to read previous messages from other staff to understand the situation and tell me to link my new account to my phone and email of the old account, which doesnt work because eversafe wouldn't have 2 accounts with the same phone & email address.

Re: Locked out & abandoned

hairbag1 — Tue, 10 Sep 2024 13:52:48 GMT

@Aknapp

best option is to keep working with PM customer support...but...demand that your concern be escalated immediately.

Re: Locked out & abandoned

hTideGnow — Tue, 10 Sep 2024 13:55:26 GMT

HI @Aknapp

there was another person got locked out and told us yesterday that support had to ask him to create another account and use that for his My Account access, maybe you are going to do that as well. But that still needs support agent's help. So, reply and make sure he reads 🙂

Re: Locked out & abandoned

Aknapp — Fri, 13 Sep 2024 01:46:15 GMT

Thanks. Thats what Ive done, which is how I can make the post and connect to PM staff at all.

Just tried password reset in a private-browser, but unsuccessful.

Re: Locked out & abandoned

Aknapp — Fri, 13 Sep 2024 01:53:20 GMT

Update.

Reseting password in private browser worked.

The system says I couldnt do that since my account was locked, but I still got an email about a successful password change and got in.