topic Re: Unable to confirm new account - can’t get sms messages in Get Support

Unable to confirm new account - can’t get sms messages

pocomar — Thu, 12 Sep 2024 22:48:46 GMT

I just purchased a new mobile account and I’m trying to set it up. The problem is that it’s in a device on my boat (yachtsense link). The device has no capability to receive sms messages. Is there any other way to get my account confirmed so I can use the mobile app to manage my account?

Re: Unable to confirm new account - can’t get sms messages

Chalupa_Batman — Thu, 12 Sep 2024 22:51:12 GMT

Hello @pocomar

You should have an option to send it to your email. Click on Didn't get code and Email should be there. If not, please create a ticket by clicking on the chat bot and entering Customer Service.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to confirm new account - can’t get sms messages

computergeek541 — Thu, 12 Sep 2024 22:50:05 GMT

@pocomar wrote:
I just purchased a new mobile account and I’m trying to set it up. The problem is that it’s in a device on my boat (yachtsense link). The device has no capability to receive sms messages. Is there any other way to get my account confirmed so I can use the mobile app to manage my account?

If you select the didn't get code/resend code option, does it allow you to send the code to either by e-mail or through a phone call?

Re: Unable to confirm new account - can’t get sms messages

pocomar — Thu, 12 Sep 2024 23:04:25 GMT

I tried the resend option. After clicking it 3 times it just bounces me back to the start. Does not send an email code. Will try to open a ticket.