topic Receipt Address Incorrect in Get Support

Receipt Address Incorrect

ejc — Thu, 12 Sep 2024 19:38:42 GMT

I recently changed my address on my profile, to one without a Suite number on the second line. However, only the first line of the address was updated, with the incorrect Suite number from my prior address still appearing on the second line. How do I get this fixed?

Re: Receipt Address Incorrect

will13am — Thu, 12 Sep 2024 18:02:29 GMT

@ejc , you should be able to edit your address in the profile tab of the online account. I find that using the app with location permission enabled works best.

Re: Receipt Address Incorrect

hTideGnow — Thu, 12 Sep 2024 18:16:46 GMT

HI @ejc

the address on PM account is not being used for anything.

you can try put in suite number first like 101 - 123 ABC street

or you can try to ask PM support agent to update it for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437